FAQ's and Policy

Can I pay securely with my Debit/Credit card?
Yes you can, all payments you make to this site are processed by PayPal Secure Online Payments

Can I get a discount on a larger order?
Yes, e-mail us with your requirements and we will get back to you with our best price.
We can even e-mail a personal invoice to you with an exact amount 'buy now' link for your convenience.

Do I need a Paypal account? No you don't. 
You can pay using your debit/credit card just as you would in any shop, Paypal will handle the transaction securely
whether you have an account with them or not.

   If when you receive the product you are not completely satisfied, simply return it to us and we will refund your money.

We are human and do make the odd mistake (sometimes very odd!) If things haven't turned out as well as you would      have hoped, 
please email us so that we can resolve any problem you might be having. 

Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email kitpacks.contact@gmail.com to request a refund and we will assign you a returns number.

2. Mail your returned item to:
Kit Packs (admin)
Higgle House
Rockwell lane 
SY10 9QR 
United Kingdom

We advise you to obtain proof of posting by posting at the post office.

3. Include in your package a signed note stating the reason for your return and the original packing slip. 

Restocking Fee
All items returned due to a ‘change of mind’ are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

If your item is in like new condition, you may exchange your  item for a different item, if this has been arranged with us by email. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

Payment Policy

Accepted Methods of Payment

Credit card/ Debit card ( via PayPal )

Shipping Policy
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class Royal Mail will not have tracking numbers. 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Privacy Policy     
This Privacy Policy governs the manner in which Kit Packs collects, uses, maintains and discloses information collected from users (each, a "User") of the www.kitpacks.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Kit Packs.

Personal identification information
We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site.. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
We do not use cookies but Google host our website and they do.

How we use collected information
Kit Packs may collect and use Users personal information for the following purposes:

- To improve customer service
 Information you provide helps us respond to your customer service requests and support needs more efficiently.

- To improve our Site
 We may use feedback you provide to improve our products and services.

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. 

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy
Kit Packs has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Kit Packs (admin) 
Higgle House 
Rockwell lane 
SY10 9QR
United Kingdom

This document was last updated on January 6, 2020